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Frequently asked questions

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General

MetaFix is a complete brokerage technology platform offering trading infrastructure, built-in CRM, bridging, AI-powered tools, payment integrations, risk management, and full white-label solutions for Forex, CFDs, Bullion, and Multi-Asset brokers.

Our solutions are ideal for startups, established brokers, prop firms, bullion dealers, and financial institutions looking for a reliable and scalable trading infrastructure.

Yes. MetaFix provides everything required to launch a brokerage, including trading platform, CRM, client portal, back office, payment gateway, bridge, and ongoing technical support.

Yes. MetaFix is designed to support Forex, Bullion (Gold, Silver, Precious Metals), CFDs, and multi-asset brokerage operations through a scalable and flexible infrastructure.

Technology

Yes. MetaFix integrates AI to automate customer support, trading insights, operational workflows, fraud monitoring, and business analytics.

Yes. MetaFix supports automated trading through Expert Advisors (EA), trading bots, and algorithmic trading connectors with high-speed execution.

Our next-generation backend is designed for faster performance, higher reliability, lower latency, and efficient management of brokerage operations.

Absolutely. Every brokerage can customize branding, features, workflows, languages, reports, and modules according to business requirements.

Yes. MetaFix is designed to integrate with existing liquidity providers (LPs) through our flexible bridge technology, allowing brokers to continue working with their preferred LPs while benefiting from MetaFix's infrastructure.

Yes. MetaFix provides flexible API integration capabilities, allowing brokers to connect payment gateways, KYC providers, CRM systems, marketing platforms, accounting software, communication tools, and other third-party services.

Yes. MetaFix supports secure cloud deployment with scalable infrastructure designed for high availability, performance, and business growth.

Yes. MetaFix can be deployed on AWS, dedicated servers, private cloud environments, or other preferred hosting infrastructures based on your operational and compliance requirements.

AI & Automation

MetaFix AI is an intelligent brokerage assistant designed to simplify operations, improve decision-making, and deliver real-time insights for both brokers and traders. AI capabilities include:

  • Natural Voice & Chat Assistant — interact with the platform using voice or text in multiple languages
  • Multi-Language Support — ask questions and receive responses in your preferred language
  • Account Information — instantly retrieve balance, equity, free margin, margin level, and account status
  • Open Positions & Trade Summary — real-time active trades, pending orders, and trade history
  • Market Intelligence — AI-powered market trends, sentiment analysis, and volatility updates
  • Risk Monitoring — margin levels, margin calls, stop-out risks, exposure, slippage, and unrealized P/L
  • Bot, EA & Algorithm Monitoring — performance analytics, execution status, and automated alerts
  • Trading Performance Analytics — win/loss ratios, profitability, drawdowns, and portfolio performance
  • Customer Support Automation — instant answers, onboarding guidance, and smart ticket routing
  • Fraud & Compliance Detection — suspicious activity, login anomalies, and compliance risks
  • Operational Intelligence — automated business reports, forecasts, and client behavior insights
  • Workflow Automation — notifications, approvals, and internal processes handled automatically
  • Personalized Alerts — market movements, price targets, margin levels, and execution quality
  • Smart Search & Knowledge Assistant — find reports, client records, and platform information instantly
  • 24/7 AI Assistant — continuous support for brokers, administrators, dealers, and clients

With MetaFix AI, users can simply ask questions such as:

  • "What is my current account balance?"
  • "Show my open positions."
  • "How much profit did I make this week?"
  • "Am I close to a margin call?"
  • "What are today's high-volatility instruments?"
  • "Is my trading bot performing as expected?"
  • "Summarize today's brokerage revenue."
  • "Show all pending KYC approvals."

MetaFix AI transforms complex brokerage operations into simple, conversational interactions — enabling brokers, administrators, and traders to access critical information faster, more intelligently, and with greater confidence.

Brokerage Features

Yes. MetaFix comes with a fully integrated CRM for managing clients, KYC, sales, IBs, affiliates, finance, compliance, and reporting.

The integrated bridge connects your trading platform with liquidity providers, enabling fast trade routing and simplified infrastructure management.

Yes. We provide complete white-label brokerage solutions with your own branding, domain, mobile apps, and client portal.

Yes. MetaFix supports multiple languages to help brokers serve clients worldwide.

Yes. MetaFix includes a powerful built-in CRM, eliminating the need for third-party CRM software. Manage client onboarding, KYC, accounts, deposits, withdrawals, IBs, affiliates, sales, support, compliance, and reporting from a single platform.

Yes. MetaFix provides centralized management for multiple trading servers, enabling administrators to monitor operations, users, trading activities, and system performance from a single dashboard.

Yes. MetaFix includes a comprehensive Introducing Broker (IB) and Affiliate Management module with referral tracking, commission structures, partner hierarchy, reporting, and automated commission management.

Yes. MetaFix offers advanced risk management features including exposure monitoring, trading analytics, position management, configurable risk rules, alerts, and real-time monitoring to help brokers effectively manage trading risk.

Yes. MetaFix supports copy trading and social trading integrations, allowing brokers to expand their offerings through compatible third-party providers and customized integration options.

Yes. MetaFix offers complete white-label solutions, allowing you to use your own domain, company branding, Android and iOS applications, client portal, and web trading interface under your own brand identity.

Payments

MetaFix supports multiple payment gateways, bank transfers, cards, e-wallets, cryptocurrencies, and regional payment providers.

Yes. Custom payment gateway integrations are available.

Pricing

Yes. Our flexible pricing models allow brokers to choose solutions that fit their business size and growth plans.

Yes. We offer multiple deployment and pricing options for startups, growing brokers, and enterprise clients.

Reports & Analytics

MetaFix provides comprehensive reporting, including:

  • Client Registration Reports
  • KYC & Verification Reports
  • Deposit & Withdrawal Reports
  • Trading Volume Reports
  • Revenue & Commission Reports
  • Spread & Markup Reports
  • IB & Affiliate Performance Reports
  • Risk & Exposure Reports
  • Financial & Wallet Reports
  • Payment Gateway Reports
  • Client Activity Reports
  • Login & Security Audit Reports
  • AI Performance & Operational Reports
  • Server Performance Reports
  • Compliance & Audit Reports

All reports can be filtered, exported, and customized according to business requirements.

Migration

Yes. Our team assists with seamless migration of client data, trading infrastructure, and configurations with minimal downtime.

Depending on requirements, most brokerages can be deployed within a short implementation period.

MetaFix provides comprehensive onboarding services including:

  • System setup and deployment
  • Broker configuration
  • White-label branding
  • CRM configuration
  • Payment gateway integration
  • Administrator training
  • Manager training
  • Technical documentation
  • Go-live assistance
  • Post-launch technical support

Our implementation team works closely with clients to ensure a smooth and successful launch.

Support

MetaFix provides technical support, server management, maintenance, updates, monitoring, and brokerage consulting.

Our global support team is available across time zones to provide rapid assistance whenever your business needs it.

Yes. We continuously improve our platform with new features, performance enhancements, and security updates.

Yes. Enterprise customers can benefit from customized Service Level Agreements (SLAs) covering technical support, response times, system maintenance, infrastructure management, uptime commitments, and ongoing operational assistance tailored to their business requirements.

Security

Yes. We implement enterprise-grade security, encrypted communications, access controls, monitoring, and regular system maintenance to protect your business.

Absolutely. Our infrastructure is designed to support increasing numbers of clients, trading volume, and business expansion.

Services

Yes. We provide server deployment, optimization, monitoring, maintenance, backups, and infrastructure management.

Yes. We assist with platform setup, technology planning, integrations, and operational best practices.

MetaFix combines advanced technology, AI integration, built-in CRM, integrated bridge, white-label services, payment gateway integration, multilingual support, flexible pricing, reliable infrastructure, and dedicated technical support in a single, scalable platform.

Get Metafix

Trade forex, gold, indices, and crypto — with pro charts and automation — from one app.

This is a simulation of the AI assistant in the Metafix app — responses are prerecorded, not generated.